Privacy Notice
Effective Date: April 17, 2025
Welcome to RivieraMove, your smart car rental marketplace in the Mexican Caribbean. At RivieraMove, we value and respect your privacy. That’s why we’ve developed this Privacy Notice to explain how we collect, use, share, and protect your personal information.
1. Data Controller
Muner Riviera Maya SA de CV
Av. Nichupté 19 – 102, SM19, Benito Juárez,
Cancún, Quintana Roo, C.P. 77505
Email: privacy@rivieramove.com
Phone: +52 55 9337 7575
2. Personal Data Collected
We collect the following personal information when you make a reservation or interact with our platform:
- Full name
- Email address
- Phone number
- Date of birth
- Payment information (if applicable)
- Pickup and return dates and locations
- Vehicle preferences and rental history
- In some cases, driver’s license or ID details (only if required by a provider)
- Information about additional drivers or travel companions
3. Purpose of Data Processing
We use your personal data to:
- Process and manage your vehicle reservation
- Send confirmations, updates, and important notifications
- Personalize your experience and improve our services
- Contact you in case of changes, issues, or delays
- Provide support and respond to your inquiries
- Comply with legal obligations, such as identity verification or invoicing
4. Legal Basis
We process your data based on your consent when using our platform. In specific cases, we may also process your data to fulfill legal obligations or for legitimate business purposes.
5. Data Recipients
Your information is shared only with verified rental partners or service providers involved in your booking.
6. International Data Transfers
If any of our providers or systems are located abroad, your data may be transferred internationally in accordance with data protection laws and under appropriate safeguards.
7. Data Retention
We keep your data only for as long as needed to fulfill the purposes outlined in this notice and as required by law.
8. Security Measures
We apply strict technical and organizational security measures to protect your personal data from unauthorized access, alteration, or loss.
9. Cookies and Similar Technologies
We use cookies to optimize your experience on our site. You can adjust your cookie settings via your browser.
10. Changes to This Privacy Notice
We may update this Privacy Notice periodically. Any significant changes will be notified on our website or by email.
11. Contact for Inquiries and Exercising Rights
If you wish to exercise your data rights (access, correction, deletion, objection, etc.), contact:
privacy@rivieramove.com
12. Use of Location
To suggest rental options near you or tailor services based on your area, we may use anonymous geolocation data. You can disable location access via your device or browser settings.
13. User Rights
As a user, you may:
- Request access to your personal data
- Request correction or deletion
- Limit or object to the processing of your data
- Request data portability to another provider
You can exercise these rights by contacting privacy@rivieramove.com
14. Third-Party Services
We may work with third-party platforms (such as payment processors, analytics tools, or customer service platforms) under confidentiality agreements and strict data protection standards.
15. Minors
Our services are intended only for users 18 years or older. We do not knowingly collect data from minors.
16. Data Breach Notification
In the event of a breach affecting your personal information, we will notify you and the appropriate authorities in accordance with applicable law.
By using RivieraMove, you agree to the terms of this Privacy Notice.
Thank you for trusting us to help you move freely and confidently through the Riviera Maya.